faq

What is Argentium?

The finest silver ....

PURER
Argentium's 935 set new purity standards for silver. Argentium is always purer than traditional sterling silver.

NATURALLY BEAUTIFUL
Argentium silver does not require plating and is the natural colour of pure silver.

BRIGHTER
Argentium silver is brighter and whiter than platinum, white gold and traditional sterling.

HYPOALLERGENIC & ANTIBACTERIAL
Argentium is a perfect choice for those who are unable to wear traditional sterling silver.

HIGHLY TARNISH RESISTANT
Argentium silver is low maintenance, easy to care for and simple to keep clean.

RESPONSIBLE SILVER
It is certified that Argentium is produced using only recycled silver.

 

How to clean sterling silver jewellery

Sterling silver will tarnish from time to time. The best way to clean all sterling silver pieces is as follows:

Step 1.
Line a shallow glass dish with aluminum foil.
Step 2.
Place jewelry on aluminum foil and sprinkle evenly with baking soda.
Step 3.
Pour boiling water over jewelry enough to cover everything, and let sit for 5-10 minutes depending on level of tarnish.
Step 4.
Rinse jewelry with clean water and dry.

Also, keep the jewellery in air tight ziplock bags after wiping off lotion, body oil etc. after each wear.

Order Processing and Shipping

Mint items are handcrafted with care. Often a piece is handmade to order, please allow approximately 2 – 5 business days before an item is shipped. Upon receipt of your order, I will send an email to let you know when to expect delivery.

If you need a piece of jewellery rush delivered, please contact me via email about availability. If I have the piece on hand, I will usually package the item for shipping within 24 hours.

Bridal/large custom orders* take approx. 3-10 business days before they ship. Please contact for rush orders.

*I love working on custom pieces so don’t hesitate to contact me if you have something in mind.

 

Items will be shipping via Canada Post and you'll be provided with a tracking number if you're located in Canada. However, all international orders will be sent without a tracking number. Please contact us to arrange Xpresspost.

 

Returns or Exchanges:

I want you to love your jewellery and wear it often, however, if it is not as you expected or if you are not completely satisfied with your Mint jewellery, you can return it within a week of receipt, if and only if the following criteria are met:

--you have emailed me at minted [at] rogers.com to request a return id number.

--you have taken care in packaging your return in the original packaging. If your package arrives in a flimsy packaging and is damaged, I cannot reimburse your costs.

--you insure the package for return delivery. I cannot be responsible for lost return items.

Shipping costs for returns are non-refundable.

 

Repairs

I stand behind the quality and craftsmanship of Mint jewellery. If a piece breaks due to normal wear and tear within 21 days of purchase, I'll be happy to repair it for you free of charge. Repairs after 21 days will be assessed a small fee. Email me first at minted [at] rogers.com for a repair id number.



Wholesale Inquiries:

If you are interested in carrying the Mint line in your store or boutique, please contact us at stella [at] minted.com for pricing and details. Please include the following information: your name, your store name, address, phone number, website if you have one, and other lines you carry and specific pieces you are interested in.

 

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